Citizens Charter

• MSRTC Board of Directors
• Procedure for Requesting New Bus Service
• Facilities at ST Bus Stands
• Mechanism for Good Administration and Management
• Special Bus Services
• Reserved Sitting Arrangement in ST Buses
• Concession Schemes for Different Elements
• Chart of Concessions in Travel Fare
• Fixed Deposits
• Information Chart for Availing Service Licence
• Computerized / Manual Advanced Booking and Cancellation
• Procedure To Get Back The Missing and In Custody Belongings
• Rules for carrying bags and luggages
• Help in Accidents
• About Un-Authorized Passenger Transport Services
• Passenger Complaints and Feedback and Redressal
• Procedure followed after request for new S T bus service
• Information & Appellate Officers at Depots, Divisions, Central Office, Central Workshop and Information
• Telephone numbers of Central / Divisional and Depot Officers
• Sample forms for requesting ST Services